First Nations Health Authority – Voices

The FNHA is the first province-wide health authority of its kind in Canada. FNHA aims to reform the way health care is delivered to BC First Nations and help improve health and wellbeing. FNHA has a broad mandate to work with the Province and First Nations to improve health services and address service gaps through […]

Commission for Complaints for Telecom-television Services – Complaints Management System Replacement

The Commission for Complaints for Telecom-television Services (CCTS) is Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. With the objective of improving service effectiveness, efficiency, and transparency to customers and service providers, CCTS required a modern, collaborative, and automated case management system.  To […]

Business Applications: The New Policy and Procedure Manual

In the past, businesses created policy and procedure manuals to define how the company operated. P&P manuals outlined the rules and guidelines for employees to follow; however, times have changed. With the advent of no-code and low-code platforms, business applications can replace paper and electronic P&P manuals with business applications.  Well-designed Business Applications with embedded […]

BC Utilities Commission – Complaints & Compliance Management Process Upgrade

The BC Utilities Commission (BCUC) is an independent agency of the Government of British Columbia responsible for regulating BC’s energy utilities, the Insurance Corporation of BC’s compulsory automobile insurance rates, intra-provincial pipelines and the reliability of the electrical transmission grid. The Commission works to ensure BC residents get value from their utilities with safe, fair, […]

BC Ministry of Education – Capital Asset Planning System (CAPS) Modernization

The BC Ministry of Education’s Capital Management Branch manages and allocates $2.432B in capital funding to the K-12 system every three years for the province’s 60 School Districts’ priority capital projects. Projects include, but are not limited to, school expansions and replacements, seismic upgrades, and new playground equipment. Two legacy OpenVMS systems, developed in the […]

Immigrant Services Society of BC – NewTrack Digital Transformation

The Immigrant Services Society of BC (ISSofBC) provides a variety of settlement and support services for newcomers to Canada to help them get settled, learn English, find careers, and learn all they need to know about starting their new lives in Canada. During an average year, over 20,000 new Canadians make use of the organization’s […]

QuadReal Property Group – QuadReal Connect

QuadReal Property Group, wholly owned by the BC Investment Management Corporation, is one of the largest real estate asset managers in Canada. The QuadReal customer service call centre is responsible for receiving service requests and dispatching work orders for commercial tenants in QuadReal’s portfolio of over 275 office, industrial, and retail properties across Canada. The […]

Power Platform Developer

My days are rather varied depending on what projects I’m working on. Every day starts with coffee and a review of what I need to accomplish that day. Normally I’m working on one main project as well as providing support/development for a few other smaller ones; as a result, prioritizing and time-boxing my work is […]

Functional Consultant

As a Functional Consultant, I feel that my role is both defined and expansive. I am given the freedom to provide value for our customers in a number of different ways. The flexible and varied nature of the work is what appeals to me the most. I am typically working on one to four projects […]

Solution Architect

As a Dynamics 365/Power Platform Solution Architect I generally work on one larger project as part of a team of 4 to 12 members while also supporting several smaller project teams as needed. I enjoy keeping up with the latest platform capabilities from Microsoft and the community, and I work to discuss and share relevant […]