Services - ITK Consulting

Be worry free with ITK on your side

There’s a better way to do business – ITK can help!

Our Philosophy

We are grateful to have had the opportunity to work with impactful organizations that allowed us to partner with them to achieve their business objectives. At ITK we believe in:

What we do and why it’s important to us

ITK’s goal is to help you do what you do better by understanding your business and building solutions that work for you. We believe our customers make the world a better place. We understand that they need to tailor their business apps because that is where their uniqueness gives them an advantage. Everything we do is focused on helping them optimize their business with modern integrated systems. We collaborate with customers to understand their business environment and needs, and we advise on what is possible and valuable today and will be in the future. Our people are well trained, and our tools are the best in the industry. We build amazing business systems.

We provide...

Digital transformation through application modernization to help reduce costs and improve your profitability

Cloud solutions to connect your staff and sustain customer relationships to run your business

Applications that automate your business processes

Tailored software to your business needs so that you’re able to optimize the benefits of what you do for your customers

Cloud communication and collaboration tools

Legacy application replacements

On premise to cloud data and application migrations

Our Expertise

ITK has extensive experience working with private, public, and not for profit organizations in the following areas:

Case Management

Customer Relationship Management

Regulatory Compliance

Grant Management

Property + Tenant Management

Program + Service Management

Customer + Client Experience

Cloud Migration

Our services

ITK provides end-to-end services and process automation to enable application modernization and business transformation throughout your organization. Phases include:

Our tools

ITK is a certified Microsoft partner that utilizes a broad suite of tools.

Our client’s stories

BC Ministry of Education

Legacy systems left BC Ministry of Education unable to accommodate new education and funding models and required modernization. Learn how we modernized the Capital Asset Planning System (CAPS) that enables a data-driven approach.

Our Solution

QuadReal Property Group

The process to communicate tenant issues to QuadReal staff, property managers, and maintenance workers was manually intensive, reliant on email, lacked consistent and collaborative forms, and had no analytics for job, building, city, regional, or national status tracking or reporting.

Our Solution

BC Utilities Commission

As part of a multi-phase technology platform refresh to improve regulatory compliance and customer service, BCUC was looking to transition the complaints management process to Dynamics 365 and support that with efficient workflows and decision support via dashboards and reports.

Our Solution

Immigrant Services Society of BC

ISSofBC was looking to build a comprehensive solution to manage all of the programs and services that they provide to their clients. In addition, they were looking for greater data visibility, real-time analytics, and a comprehensive, 360-degree holistic view of each client accessing those services.

Our Solution

First Nations Health Authority

To improve its service delivery, FNHA needed to transform its workflows from pen and paper, spreadsheets, and disparate databases to a consistent, accessible, and automated tracking system for better patient interactions.

Our Solution

Commission for Complaints for Telecom-television Services

As part of a multi-year review, the CCTS identified opportunities to improve service delivery through process and technology changes. See how ITK helped to replace their legacy Incident Management System and streamline complaint-handling services.

Our Solution

What our clients say

"We partnered with ITK more than 5 years ago to build a custom property management system for us on the Dynamics platform. The team is very knowledgeable, easy to work with, and has been responsive to our needs. Their tailored solutions support our goal of providing excellent rental experiences to our residents."

- Lee R.

"As a Microsoft Partner, the fantastic team at ITK Consulting have been instrumental in helping Pacific Yacht Systems to manage our business operations and create workflow efficiencies through the implementation of Microsoft business applications and customized solutions. ITK’s expertise have allowed our business to stay agile and responsive to our market’s growing and evolving demands and any requests for urgent support are met with prompt, professional service. Thanks ITK team!"

Jeff Cote, President & OwnerPacific Yacht Systems

"We partnered with the ITK Consulting team in 2017 to help us build a custom Property management work order system using Dynamics 365. Since then, they have helped us build multiple custom workflows for our business. We appreciate their attention to details, dedication and commitment to our unique business needs and their creative approach to help us continue to develop and utilize the platform."

Nina Klair - Director, Digital Solutions Adoption & Customer SuccessQuadReal Property Group

“We’ve seen hundreds of projects in our careers, and this is one of the best vendor experiences ever.”

Jeff Gingera - Director of Project Management Office and Business AnalysisFirst Nations Health Authority (FNHA)

“ITK is an excellent Dynamics 365 implementation partner. Their team is dedicated, responsive, and extremely knowledgeable. They took the time to understand our business needs and helped us deliver a solution that creates workflow efficiencies, is easy to use, and brings value to our stakeholders.”

Josée Bidal Thibault - Assistant Commissioner, Operations and Business ServicesCommission for Complaints for Telecom-Television Services (CCTS)