Services - ITK Consulting

Be worry free with ITK on your side

There’s a better way to do business – ITK can help!

Our Philosophy

We are grateful to have had the opportunity to work with impactful organizations that allowed us to partner with them to achieve their business objectives. At ITK we believe in:

What we do and why it’s important to us

ITK’s goal is to help you do what you do better by understanding your business and building solutions that work for you. We believe our customers make the world a better place. We understand that they need to tailor their business apps because that is where their uniqueness gives them an advantage. Everything we do is focused on helping them optimize their business with modern integrated systems. We collaborate with customers to understand their business environment and needs, and we advise on what is possible and valuable today and will be in the future. Our people are well trained, and our tools are the best in the industry. We build amazing business systems.

We provide...

Our Expertise

ITK has extensive experience working with private, public, and not for profit organizations in the following areas:

Case Management

Customer Relationship Management

Regulatory Compliance

Grant Management

Property + Tenant Management

Program + Service Management

Customer + Client Experience

Cloud Migration

Our services

ITK provides end-to-end services and process automation to enable application modernization and business transformation throughout your organization. Phases include:

Our tools

We leverage modern cloud and low-code platforms to build scalable and secure business applications for our clients using the following suite of tools.

Our client’s stories

BC Ministry of Education

Legacy systems left BC Ministry of Education unable to accommodate new education and funding models and required modernization. Learn how we modernized the Capital Asset Planning System (CAPS) that enables a data-driven approach.

Our Solution

QuadReal Property Group

The process to communicate tenant issues to QuadReal staff, property managers, and maintenance workers was manually intensive, reliant on email, lacked consistent and collaborative forms, and had no analytics for job, building, city, regional, or national status tracking or reporting.

Our Solution

BC Utilities Commission

As part of a multi-phase technology platform refresh to improve regulatory compliance and customer service, BCUC was looking to transition the complaints management process to Dynamics 365 and support that with efficient workflows and decision support via dashboards and reports.

Our Solution

Immigrant Services Society of BC

ISSofBC was looking to build a comprehensive solution to manage all of the programs and services that they provide to their clients. In addition, they were looking for greater data visibility, real-time analytics, and a comprehensive, 360-degree holistic view of each client accessing those services.

Our Solution

First Nations Health Authority

To improve its service delivery, FNHA needed to transform its workflows from pen and paper, spreadsheets, and disparate databases to a consistent, accessible, and automated tracking system for better patient interactions.

Our Solution

Commission for Complaints for Telecom-television Services

As part of a multi-year review, the CCTS identified opportunities to improve service delivery through process and technology changes. See how ITK helped to replace their legacy Incident Management System and streamline complaint-handling services.

Our Solution

DeLuca Veale Investment Counsel

A wealth manager with active and informed high net worth clients, the founders could not find a portfolio management system that provided rich data access and control. ITK configured a Cloud solution that includes a Power Apps application with connections to market data sources, user friendly portals for self-guided portfolio and trade management, as well as flexible reporting and analytics using Power BI and SSRS tools.

Our Solution

Encorp Pacific / Return-it

ITK delivered a broad-based CRM that includes functions to support depot management, including a portal for operators, as well as assessment and accreditation tools to maintain high service delivery standards. Document management and workflow automation, along with system integration and comprehensive reporting are included in the deliverables.

Our Solution

Whistler Housing Authority

To provide diverse and affordable housing options for Whistler workers, the WHA required a new online property inventory management system. This new database, application, and portal solution allows both staff and property owners to list and manage the inventory of over 2,000 properties and 7,500 beds. This Power Platform solution centralizes property data, provides stakeholder access based on a robust security model, and presents a wide range of analytical tools.

Our Solution

What our clients say

"We partnered with ITK more than 5 years ago to build a custom property management system for us on the Dynamics platform. The team is very knowledgeable, easy to work with, and has been responsive to our needs. Their tailored solutions support our goal of providing excellent rental experiences to our residents."

- Lee R.

"We partnered with the ITK Consulting team in 2017 to help us build a custom Property management work order system using Dynamics 365. Since then, they have helped us build multiple custom workflows for our business. We appreciate their attention to details, dedication and commitment to our unique business needs and their creative approach to help us continue to develop and utilize the platform."

Nina Klair - Director, Digital Solutions Adoption & Customer SuccessQuadReal Property Group

“We’ve seen hundreds of projects in our careers, and this is one of the best vendor experiences ever.”

Jeff Gingera - Director of Project Management Office and Business AnalysisFirst Nations Health Authority (FNHA)

“ITK is an excellent Dynamics 365 implementation partner. Their team is dedicated, responsive, and extremely knowledgeable. They took the time to understand our business needs and helped us deliver a solution that creates workflow efficiencies, is easy to use, and brings value to our stakeholders.”

Josée Bidal Thibault - Assistant Commissioner, Operations and Business ServicesCommission for Complaints for Telecom-Television Services (CCTS)

“The knowledgeable team at ITK Consulting has been an invaluable partner in deploying our customized CRM, a centralized repository of key stakeholder information built on the Microsoft Power Platform. Their expertise and innovative approach have given us seamless access to critical data, enabling real-time insights and informed decision-making. Thanks to ITK, we now have a reliable system that fosters institutional memory at Return-It.”

Chris CampbellVice President of Operations and IT

“ITK has excellent and deeply knowledgeable teams that collaboratively work with you to create the solution you need. When building up our own unique CRM system it was a very abstract problem given how unique our business is – their feedback, engagement, creativity, and expertise shined when developing the right solution for our team. Their continual engagement for further improvements allows us to raise the bar even a year after the initial ‘Go-Live’ date”.

- Linal P.

We work with the best Partners!

We’re specialists and we’ve secured key partnerships to ensure that we can provide holistic one-stop business solutions for our clients.

Looking to work with us?

We’re always looking to add good people to the ITK team. Let’s chat.