First Nations Health Authority – Voices

The FNHA is the first province-wide health authority of its kind in Canada. FNHA aims to reform the way health care is delivered to BC First Nations and help improve health and wellbeing. FNHA has a broad mandate to work with the Province and First Nations to improve health services and address service gaps through […]

Commission for Complaints for Telecom-television Services – Complaints Management System Replacement

The Commission for Complaints for Telecom-television Services (CCTS) is Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. With the objective of improving service effectiveness, efficiency, and transparency to customers and service providers, CCTS required a modern, collaborative, and automated case management system.  To […]

BC Utilities Commission – Complaints & Compliance Management Process Upgrade

The BC Utilities Commission (BCUC) is an independent agency of the Government of British Columbia responsible for regulating BC’s energy utilities, the Insurance Corporation of BC’s compulsory automobile insurance rates, intra-provincial pipelines and the reliability of the electrical transmission grid. The Commission works to ensure BC residents get value from their utilities with safe, fair, […]

QuadReal Property Group – QuadReal Connect

QuadReal Property Group, wholly owned by the BC Investment Management Corporation, is one of the largest real estate asset managers in Canada. The QuadReal customer service call centre is responsible for receiving service requests and dispatching work orders for commercial tenants in QuadReal’s portfolio of over 275 office, industrial, and retail properties across Canada. The […]