First Nations Health Authority – Voices

The FNHA is the first province-wide health authority of its kind in Canada. FNHA aims to reform the way health care is delivered to BC First Nations and help improve health and wellbeing. FNHA has a broad mandate to work with the Province and First Nations to improve health services and address service gaps through […]

Commission for Complaints for Telecom-television Services – Complaints Management System Replacement

The Commission for Complaints for Telecom-television Services (CCTS) is Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services, fairly and free of charge. With the objective of improving service effectiveness, efficiency, and transparency to customers and service providers, CCTS required a modern, collaborative, and automated case management system.  To […]

BC Utilities Commission – Complaints & Compliance Management Process Upgrade

The BC Utilities Commission (BCUC) is an independent agency of the Government of British Columbia responsible for regulating BC’s energy utilities, the Insurance Corporation of BC’s compulsory automobile insurance rates, intra-provincial pipelines and the reliability of the electrical transmission grid. The Commission works to ensure BC residents get value from their utilities with safe, fair, […]

BC Ministry of Education – Capital Asset Planning System (CAPS) Modernization

The BC Ministry of Education’s Capital Management Branch manages and allocates $2.432B in capital funding to the K-12 system every three years for the province’s 60 School Districts’ priority capital projects. Projects include, but are not limited to, school expansions and replacements, seismic upgrades, and new playground equipment. Two legacy OpenVMS systems, developed in the […]

Immigrant Services Society of BC – NewTrack Digital Transformation

The Immigrant Services Society of BC (ISSofBC) provides a variety of settlement and support services for newcomers to Canada to help them get settled, learn English, find careers, and learn all they need to know about starting their new lives in Canada. During an average year, over 20,000 new Canadians make use of the organization’s […]

QuadReal Property Group – QuadReal Connect

QuadReal Property Group, wholly owned by the BC Investment Management Corporation, is one of the largest real estate asset managers in Canada. The QuadReal customer service call centre is responsible for receiving service requests and dispatching work orders for commercial tenants in QuadReal’s portfolio of over 275 office, industrial, and retail properties across Canada. The […]